In the fast- evolving health care sector, team-based approaches and collaboration among all types of providers from across the care continuum are the need of the hour. This is vital to improve quality, lower costs and enhance the patient experience. For a cost-effective and healthy Insurance Claim Management UAE, please call us now.
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Consistent communication between staff and patients is important for the success of any healthcare organization. An article in the 'Managed Healthcare Executive' suggests that more than 80% of healthcare quality experts believe that improving communication between patients and healthcare staff is the most important factor in enhancing the patient care experience. Please refer to the link below for inputs:
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Fast Track Claims, Dubai would like to share with you our observations during our years of experience in the health care revenue management sector. Here we highlight some important factors that are often overlooked:
Members of the health care team—physicians, nurses and other caregivers—could be better equipped to increase the cash flow in the revenue cycle if they take more time in communicating with each other about patient needs. This creates a more productive environment for both your employees and patients.
Members of the health care team could make the revenue cycle more efficient by communicating better with patients.
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Introduce training programs to make people aware of the importance of communication. Training could be imparted on how to clarify, validate and verify patient opinion, active listening to patients and developing empathy.
Set up a mechanism to receive feedback from patients. This will give you valuable insight into how your facility's patient experience can be improved. Patient surveys can throw light on the reasons for complaints and could serve as a forum to welcome their suggestions.
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Assessment of claims denials reveals opportunities for improving accuracy and reimbursement. A system of checks and balances saves a lot of resources to get it all right the first time. Tracking denial codes may help you understand the situation better and take effective steps. If claims are consistently returned for "uncovered" services, it may be time to review the coverage verification process and coding protocol. Review the claims that are not paid in a timely manner. Analysis of aged accounts receivable may reveal communication issues with insurance carriers and/or patients.
It is important to understand that every insurance company has a unique set of rules. One insurance company may do well with chart notes with claims for new patients to set up a primary care relationship, others may need chart notes for follow up care and non-standard treatment protocol.
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Fast Track Claims Management Consultancy
Abu Dhabi, U.A.E
Phone: +971 2 6580360
Mobile: +971 52 3747557
Fax: +971 2 6657764